Help

Benefits Resource Center

888 336-7463

brcca@usi.com

Benefit plans are complex. For your plan to run properly, it’s necessary to coordinate random interactions between many people, providers, computers, plan provisions, language, or other complications. Amazingly, this coordination happens millions of times each day, mostly with great efficiency. Nonetheless, there are times that we simply need help navigating these plans. For this purpose we provide our Benefits Resource Center.

Get Help!

We provide a dedicated benefits resource center that allows you to seek assistance from an insurance professional to handle benefit issues and questions, from simple to complex, so that you do not have to. Hours of operation are 7:00 AM (PST) - 5:00 PM (PST), Mon - Fri. After hours, you may leave a recorded message and a representative will contact you the next business day. You may also email your request for assistance: BRCCA@usi.com.

What happens when you call?

When you call the benefit help line, at 888 336-7463, you’ll first hear a message directing you to seek medical care in the event of a medical emergency. You may press “1” to bypass this recorded message and to be immediately connected with a Benefits Resource Center (BRC) insurance professional.

What will the representative need?

Be prepared to discuss your issue by having available:
Any sort of paperwork or documentation you may have received
The contact name and phone number of providers or others related to your question or issue
Your basic contact information and insurance plan member number
Your explanation of what you need to have done in order to complete a satisfactory resolution

That's it!

Relax while your BRC benefits advocate uses the information you provided to make the necessary calls and connections to resolve your issue.

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This site is provided as a convenience to the user. It is not intended to be a legal document. Therefore, if in any instance information provided within this site differs from that of actual policy or that of any official employer information, the actual policy or employer information shall always prevail. Any use of this site, whatsoever, shall constitute user's acceptance and agreement that the employer and all individuals associated with the creation and maintenance of this site shall be held harmless for any loss. If user does not agree with the above statement the only possible remedy would be immediate exit from this site and discontinuance of its use.

You may enter this site only upon reading, understanding, and agreeing to this statement:

This site is provided as a convenience to the user. It is not intended to be a legal document. Therefore, if in any instance information provided within this site differs from that of actual policy or that of any official employer information, the actual policy or employer information shall always prevail.
This site contains links that will take the user from within this site to external websites not owned or operated by Panattoni Construction and Panattoni Development (Panattoni). Information provided within those sites is not within the control of Panattoni. No warranty is made, whatsoever, as to the validity or accuracy of information contained within third party sites.
Any use of this site, whatsoever, shall constitute user's acceptance and agreement that the employer and all individuals associated with the creation and maintenance of this site shall be held harmless for any loss. If user does not agree with the above statement the only possible remedy would be immediate exit from this site and discontinuance of its use.